Privacy Policy

Fair Deal Roofing Services Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy, together with our Terms of Use and Cookie Policy, explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Fair Deal Roofing Services Ltd
Office, 32 Myregormie Pl
Kirkcaldy, KY1 3NA
United Kingdom

Phone: +44 7377 455015
Email: contact@rooferskirkcaldy.co.uk

Information We Collect

We may collect and process the following types of personal information:

Enquiry and Contact Data

Information you provide when contacting us via website forms, email, or telephone. This may include your name, contact details, address, and details about your roofing enquiry.

Client and Project Information

Information required to assess, quote for, and carry out roofing services, including property details and project-related communications.

Communication Records

Emails, messages, and other correspondence maintained for customer service, record keeping, and follow-up purposes.

Website Usage and Analytics

Anonymised technical data such as IP address, browser type, device information, and browsing behaviour. This data is collected using tools such as Google Analytics and Microsoft Clarity. Please see our Cookie Policy for further details.

We do not knowingly collect personal data from children.

How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotations
Deliver and manage roofing services
Communicate with you regarding your project or enquiry
Improve our website performance and user experience
Meet legal and regulatory obligations

We only process personal data where there is a lawful basis to do so.

Cookies and IP Addresses

Our website uses cookies and similar technologies to improve functionality, performance, and security. This may include the use of:

Google Analytics
Microsoft Clarity
Google reCAPTCHA

You can control cookie usage through your browser settings. Further information is available in our Cookie Policy.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Personal data may be stored using secure third-party services such as email providers, website platforms, or cloud services. Where data is processed or stored outside the UK or EU, appropriate safeguards are in place in accordance with UK GDPR requirements.

Sharing of Personal Data

We do not sell or rent your personal data to third parties.

We may share your information only with:

Trusted team members or subcontractors directly involved in delivering your roofing services
Reputable third-party service providers who support our business operations, such as website hosting, analytics, or security services

All third parties are required to process personal data securely and lawfully.

Your Rights

Under UK GDPR, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data where applicable
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

Access Requests

If you would like to exercise any of your data protection rights, please contact us using the details above. We may need to verify your identity before processing your request.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on this page.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please contact:

Fair Deal Roofing Services Ltd
Office, 32 Myregormie Pl
Kirkcaldy, KY1 3NA
United Kingdom

Phone: +44 7377 455015
Email: contact@rooferskirkcaldy.co.uk